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IVR Services

Call Handling Solution For Business: Give Your Business A voice

We are IVR Service Provider offering cloud based IVR Service at most affordable rates. And as leader in providing Online IVR Services in India we ensure all calls are 100% recorded in our web-based call log panel in real-time. Interactive Voice Response (IVR) system helps to migrate from the traditional human-perplexed interactions to efficient and caller-friendly automated IVR communication.

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Get Our Benefits:

Virtual Phone Number

Virtual Phone Number provides facility of forwarding incoming calls to any pre set phone numbers to ensure your availability 24X7. Use of diverse enabling techniques and ingrained tools such as control panel, play back and extension helps to direct calls and messages to desired phone or mobile number.

Speech IVR & Mobility

Touchtone is a traditional method to divert an IVR call. We help you to setup a speech-based IVR, with new technology customers just have to speak the number into the phone to select an option.IVR software can be played on mobile or landline phone. So this helps to directly forward the call to field sales force or employees.

Messages Configuration

We provide easy to use text-to-speech conversion software to generate messages. This system makes it easy to change your IVR messages as often as needed to customize your callers’ experiences. You can customize your IVR from any browser,you just need an internet connection & browser to make IVR

Employee Tracking

Employee tracking system has a provision of evaluating and monitoring the performance of employees. Every single activity is tracked.This leads to the growth in performance and & vital fact is that Start as well as End time is recorded on a real time basis which minimized the probability of any slip-up allied to the turnout of an employee.

MultiLevel IVR Technology

Regular and timely maintenance of websites is a critical task which many ignore. Not when you have a website maintenance agreement with us. We make sure your website is updated with the latest content and your search engine ranking stays on top.Our designers are updated with the latest coding standards and technology innovations in the desktop and mobile medium. This helps us build websites that are highly engaging, secure and in par with the best in the world.

Reports & Analytics

Regular and timely maintenance of websites is a critical task which many ignore. Not when you have a website maintenance agreement with us. We make sure your website is updated with the latest content and your search engine ranking stays on top.Our designers are updated with the latest coding standards and technology innovations in the desktop and mobile medium. This helps us build websites that are highly engaging, secure and in par with the best in the world.

Features Highlights:

There are many uses for IVR systems. The most common use is to automate inbound and outbound calls and to route calls. The IVR system in the latter case eliminates the need for a switchboard operator to answer incoming calls. This instance often presents a caller with a menu of options and can attempt to answer frequently asked questions.
Also can be used in this manner:

  • bank and stock account balances and transfers;
  • office call routing;
  • call center forwarding;
  • simple order entry transactions; and
  • selective information lookup.
Sales.IVR systems enable customers to fill out sales order forms with a phone keypad. The computer then sends the completed form to a salesperson.
Marketing. Marketers can use IVR systems to send out surveys to gauge interest in a product or service.
Medical records. Doctors can use an IVR system to transcribe notes and patient records and have a copy of the transcribed records sent to the office.

It is important to note that there are disadvantages to call automation. IVR systems have been criticized for being too impersonal, for acting as a barrier between customers and live agents, and for taking jobs away from call center agents. These systems are also limited to the type of questions they can provide answers to and can leave callers frustrated and confused when IVR menus are too long. However, as with all technology, IVR continues to evolve and improve with time to address these limitations. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.